Warranty and returns

Up to 4 years of warranty

Something not working? Tell us below. Most fixes are one replacement part you swap yourself in minutes.

Warranty by line

Standard2 yearsFairybell Standard trees
Premium3 yearsLuminous Switch: warm white and multicolor
Pro4 yearsSmart Magic: app-controlled colors

Warranty starts on the delivery date. See our terms and conditions for what is covered.

Claim a part

Tell us which tree and what is not working. Most claims ship the next business day.

What is wrong?

After you send this, reply to our email with a photo or a short video. That speeds things up.

Out of warranty?

Every part is sold separately. Find the one that fits your tree.