If you like to return your product within the return period of 14 days, please contact info@fairybell.com with your order number so we can provide you with a return label.

You can return your product to a postal office that will return your product to our warehouse.

Based on the carrier it will be returned with, you can keep track of your return with a return track & trace code.

No, unfortunately once you ordered your product, you won't be able to cancel or change your order.

Please contact us at info@fairybell.com and we will be happy to help you with the issue you might encounter!

You have proof of purchase of a Fairybell® item purchased up to 3 years prior to the warranty request.

You can contact our chat and find out what the issue is. After that, you will be able to order the correct warranty part.

You can also submit a warranty request via the service form at the top of the page. Through the test described in the service form, you will be directed to the part to be replaced.

After going through the service form, you can order the correct part.

The warranty consists of replacing defective parts for up to three years from the date of purchase. These are factory defects and therefore not misuse, storm damage or vandalism.

Always take one size smaller than your mast: the Fairybell® does not need to be hoisted to the top. You can fix the bottom of the Fairybell® into the ground with pegs or use a Flex-Bottom-Cross. In any situation, make sure that there are no LEDs on the ground.

Follow the manual supplied with the Fairybell®. If you can't figure it out with this manual, you can go to this link to find all videos on how to setup your Fairybell®.

For models up to 400 cm, you insert the ground tube (which is packed in the top section of the mast) 60% into the ground. The bottom mast section slides over the remaining 40%.

For models from 600 cm and up, you dig the ground tube about 70% into the ground. The lower mast section plugs into the remaining 40% of soil pipe. To prevent subsidence in soft soil, you can place a brick or tile under the ground pipe to be buried.

You can access the service form through this link. You will then be directed to the correct solution.

As with other Christmas lights, your Fairybell may become tangled. Follow the steps below to easily solve this problem. Prepare your Fairybell® in the following way:

To untangle your Fairybell®, it is best to lay it on the ground. DO NOT disconnect the LED lights from the fabric straps or open all the snaps between the straps.This is how to untangle your Fairybell®.

This process works easiest with two people.

Step 1:

• Start with the hook, which is the top of the Fairybell®. Hook this into the ground; or around a table leg so that it is well anchored.
• Now lay the bands (with the lights) in a straight line, starting from the top (hook), all the way to the bottom "plugs."

Step 2:

• Go to the hook at the top and take the far right and far left straps in your hands (these are the straps you normally "close" your Fairybell® with, to make it round).
• Now gently pull them out (at the same time) to fan the Fairybell® out (flat on the ground).

Step 3:

• Work from the top all the way down to the bottom of the bands, taking both the next set of outer bands and continuing to gently pull and fan them out.
• If the bands or the cord with the LEDs remain tangled, it may help to shake them. This will often get them out of tangles.

After use, lay the Fairybell® neat and untangled (flat) on the ground and tie twine around parts of the Fairybell® (bands of lights), so that you start the next season with a neat Fairybell®.

Note: Before you begin packing the Fairybell® into the box, remove the intermediate cable. When you put the Fairybell® back in the box, hold the hook and lower the bottom part (plugs and ties) into the box first and finish at the top with the hook. So the hook goes into the box last!

For the models up to 1000 cm, the Fairybell® costs - at the most expensive supplier of electricity - a cup of coffee on the terrace if you let it burn for 50 days 8 hours a day. So do not worry about a high energy bill during the Christmas period!