Refund policy
14-day returns
You can return most products within 14 days of delivery.
How to return
- Register your return in our returns portal: fairybell.eureturn.eu. Enter your full order number.
- We'll email you a return label, usually within 48 hours. Attach it to the parcel and drop it off at the post office or carrier location.
Cost
A return costs $9.95.
Refund
We refund the purchase price to your original payment method within 14 days of receiving your return. If you return your complete order, we also refund the original standard shipping cost.
Conditions
Please return the product complete and well packed, preferably in its original packaging. Personalized products can't be returned.
Damaged, incorrect or defective?
Contact us at customerservice@fairybell.us and we'll help you right away. Fairybell comes with a warranty: Standard 2 years, Premium 3 years, Pro 4 years. We replace defective parts free of charge, including shipping.